FAQs
What is ARKE Chocolatier?
ARKE Chocolatier is an Australian small-batch luxury chocolatier specialising in chocolate-covered filled dates and Dubai-style chocolate bars — including Dubai Pistachio Kunafa, Dubai-Style Biscoff, and Tiramisu.
Are your products handmade?
Yes. Every ARKE piece is handmade in small batches to maintain premium quality, freshness, and finish.
What flavours do you offer?
Our range includes a rotating selection of flavours. Popular favourites include:
- Dates: pistachio kunafa, biscoff, caramel, coconut, orange zest, raspberry, mango, peanut butter (and seasonal flavours)
- Chocolate Bars: Dubai Pistachio Kunafa, Dubai-Style Biscoff, Tiramisu
Availability may vary based on season and batch size.
Do you offer corporate or bulk gifting?
Yes. We offer corporate gifting and bulk orders for offices, events, client gifts, and celebrations. For custom quantities, packaging, and delivery options, please contact us via the website or DM us on Instagram.
Do you ship Australia-wide?
Yes — we offer Australia-wide express shipping. Delivery timeframes can vary depending on your location and courier network conditions.
Do you offer local pickup or delivery?
Yes, local pickup/delivery may be available depending on your area. If local options are available at checkout, they will appear automatically.
How should I store ARKE products?
For best results:
- Store in a cool, dry place, away from sunlight and heat.
- During warmer weather, we recommend storing in the fridge and allowing the product to sit for a few minutes before eating for the best texture.
How long do your products last?
Because our products are made in small batches, we recommend enjoying them fresh. Shelf life can vary by product type and storage conditions. For the best experience, consume by the best-before date on the packaging.
Do you use nuts, gluten, or dairy?
Some flavours contain nuts, dairy, and gluten, and all products are prepared in an environment that may handle common allergens. If you have allergies, please contact us before ordering so we can guide you to the best options.
Are your products “no added sugar”?
Some options may be available that contain no added refined sugar (note: dates naturally contain sugars). Availability can vary — please check product listings or contact us for current options.
Are your products vegetarian or vegan?
Some items may be vegetarian. Vegan options may be available depending on the batch and ingredients used (especially chocolate type). Please check the product listing or message us to confirm.
Can I customise a box or choose flavours?
Where available, we offer assorted selections and may offer flavour preferences depending on stock and season. If you have a special request (gifting, events, preferences), contact us and we’ll do our best to accommodate.
Do you include gift notes?
Yes — gift notes may be available at checkout (or by request). Perfect for birthdays, thank-yous, and corporate gifting.
What if my order arrives damaged?
We take packaging seriously, but if something arrives damaged, please contact us within 24 hours of delivery with photos of the product and packaging so we can assist promptly.
Do you accept returns or refunds?
Due to the perishable nature of food products, we typically do not accept returns for change of mind. If there’s an issue with your order, please reach out and we’ll work with you to resolve it.
How do I contact ARKE Chocolatier?
For custom orders, corporate gifting, and general enquiries:
Instagram: @arke_chocolatier
Or contact us via the website contact form.